Work and Volunteer Experience

Teck Resources - Operational Technology Co-op (Technical analyst), October 2023 - April 2024

• Supporting industrial process control systems across the organization critical to plant operations, water treatment and environmental compliance and require high uptime/ reliability
• Proactively monitor assigned systems and provide technical support services for critical issues
• Simple scripting in SQL and Powershell, applying OS & Application patches, application troubleshooting and maintenance, and working with end users to diagnose issues
• Engaged in industrial networking and operational technology security practices, along with gaining experience with PLC and Control system hardware, HMI software, along with lots of windows troubleshooting and end user interaction
• Developed and maintained technical documentation
• Facilitated and supported cybersecurity best practices, incident responses and forensics

Burrard Laptops - IT Technician and Web Developer, April 2023 - August 2023

• Installed and configured software applications, operating systems, and drivers to address hardware and software issues, ensuring optimal performance and compatibility
• Diagnosed and resolved hardware failures and malfunctions by conducting thorough troubleshooting, component replacement, and system repairs, effectively restoring functionality to customers' laptops
• Provided expert technical support to customers, offering guidance, and resolving software-related issues, including virus removal, system optimization, data recovery, and network connectivity problems
• Modified Burrard Laptop's website. We created a chat interface that allows users to interact with us when they had questions about any services we offered and any of the new or refurbished products we were selling